Automatic refund on failed generations
Credits are deducted when a generation starts. If the generation ends in an error originating from the provider, the deducted credits are restored to your account automatically; you do not need to make a separate request.
The refund is made at the moment the generation is marked as failed, and the credits are automatically returned to your balance.
Cancelling a pending payment
You can cancel a credit top-up that has not yet been paid from the console.
If that payment is completed after you cancel it, the payment is still recognized and the credits are added to your account. This is to prevent funds that have been paid from going unaccounted for.
Completed payments
Credits are topped up on our payment partner's hosted checkout, by card or by another method available in your country. A completed payment is not refunded automatically.
Once credits have been added to your account, you can submit a request for a refund of unused credits from the Support page in your console; this applies to pay-as-you-go credits only, not to subscription credits, which are covered separately below. Requests are assessed individually. An approved refund is paid back through the payment partner where it supports refunds for the method you used; otherwise it is made by a method agreed with you.
Subscriptions
A subscription (Starter, Pro or Max) renews automatically every 30 days until you cancel it from the billing page in the console. Cancelling stops the next renewal; it does not end the subscription early — the plan and its credits stay active until the period you already paid for ends.
No refund is given for a partial or unused subscription period, and cancelling does not entitle you to a refund of the period you are in. Subscription credits are not exchanged for pay-as-you-go credits and do not carry over once the period they were granted for ends.
If a subscription payment is refunded or reversed by chargeback, the subscription ends immediately and the remaining subscription credits for that period are removed.
Digital content and used credits
Credits are digital content delivered immediately: a top-up is applied to your balance at once and generations can be started right away.
Credits that have already been used are not refundable.
- hello@monaystudio.com